Cloudray 30w 50w 60W 100w Raycus Fiber Laser Marking Machine Metal Laser Printing Machine Engrave for Jewelry Pet Tag Customized

Q1: I have no knowledge about this machine. What type of machine should I choose?
A: We will assist you in selecting the appropriate machine and provide you with a solution. Please let us know the material you will be marking or engraving, as well as the desired depth of marking or engraving. Based on that information, we will offer our recommendations.

Q2: If I receive the machine but don't know how to use it, what should I do?
A: We will provide you with an operation video and manual for the machine. Our engineers can also conduct online training sessions. If necessary, you can arrange for an operator to visit our factory for hands-on training.

Q3: What should I do if there are issues with the machine?
A: We offer a two-year warranty for the machine. During this period, if any problems arise, we will provide the necessary parts free of charge (excluding damages caused by human error). Even after the warranty expires, we continue to provide lifetime support. If you encounter any doubts or difficulties, please inform us, and we will provide you with solutions.

Q4: What consumables are required for the laser marking machine?
A: The laser marking machine does not require consumables, making it highly cost-effective. However, different field sizes may require different f-theta lenses for marking. If you have varying marking sizes, you can choose to purchase different f-theta lenses. For more information, please feel free to contact us.

Q5: How is the effect of laser marking?
A: To demonstrate the marking effect, you can send us a sample or drawing. We will engrave on sample for you and provide a video on marking effect.

Q6: Can I receive a discount for larger orders?
A: Yes, the more you order, the more you can save.

Q7: What are your payment terms?
A: For orders totaling less than 50,000 USD, full payment is required in advance. For orders exceeding 50,000 USD, a 50% deposit via T/T is required, with the balance to be paid before shipment.

Q8: How long is the delivery time?
A: Once the order is confirmed, small orders can be shipped within 3 working days, while bulk orders may take around 10-15 days.

Q9: What shipping methods do you use?
A: We can arrange shipment by sea, air, truck, or railway, depending on your specific address. Alternatively, we can deliver the machine to your office according to your preference.

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